Privacy Policy

1. Information We Collect

• •Personal Information: When you sign up for our services, we may collect the following personal information:
  • •Name
  • •Contact information (email address, phone number)
  • •Billing information (if applicable)
  • •Service preferences and history
  • •Address (for in-home support)
• • Session Data: We may record and collect data from your tech support sessions, including:
  • Screen recordings (for virtual support sessions)
  • Audio recordings (for virtual support sessions)
  • Device information (device type, operating system, IP address)
  • Usage data during tech support sessions (e.g., actions taken on your devices, issues encountered)
• • Technical Information: When you interact with our website or use our services, we may automatically collect certain technical information, such as:
  • Browser type
  • Device type
  • Cookies and other tracking technologies (though we do not use these technologies)

2. How We Use Your Information

• • Providing Support: To deliver in-home and virtual tech support services, troubleshoot issues, and resolve technical problems.
• • Session Recordings: To record sessions for quality control and training purposes. You will be notified before a session is recorded.
• • Customer Communication: To communicate with you about your service requests, updates, and promotional offers (if consent is given).
• • Improvement of Services: To analyze recorded sessions and feedback to enhance our services and customer experience.
• • Legal and Compliance: To comply with legal obligations, protect our rights, and prevent fraud.

3. Data Sharing and Disclosure

• • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering services, including:
  • Stripe (payment processing)
  • Google (cloud hosting and video conferencing tools)
  These service providers are bound by confidentiality agreements and are only authorized to use your data to perform specific tasks on our behalf.
• • Legal Requirements: We may disclose your information if required to do so by law or in response to legal requests, such as a subpoena, court order, or government investigation.
• • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such transfer and the choices you may have regarding your data.

4. Session Recording and Retention

• • Recording Notification: Before each virtual tech support session, we will notify you that the session is being recorded. You have the option to verbally consent or decline the recording. For in-home support, no recordings will be made unless specifically requested by the client.
• • Retention: Recorded sessions are stored securely using third-party cloud services and are retained for a period of up to 1 year for quality control and service improvement purposes. After this period, recordings will be deleted unless required for legal or compliance reasons.

5. Your Rights and Choices

• • Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate.
• • Opting Out of Communications: You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
• • Deletion of Data: You can request the deletion of your personal data, including session recordings, by contacting us at digitalcompanionservices@gmail.com. Please note that we may need to retain certain information for legal or operational purposes.
• • Verbal Consent: You can verbally state that you do not wish to have your session recorded. This will not affect the quality of the service you receive.

6. Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website with the effective date. We encourage you to review this Privacy Policy periodically for any updates or changes. You will also be notified through email or website updates.

8. Contact Us