Terms of Use

1. Scope of Services

Digital Companion Services provides in-home and remote technical support tailored for all individuals, including small businesses, non-technical individuals, and seniors. Our services include but are not limited to:

• •Device setup and troubleshooting.
• •Assistance with smartphones, tablets, and computers.
• •Internet and Wi-Fi troubleshooting.
• •Guidance on digital security and online safety.
• •Personalized tutorials for applications and software.

2. Eligibility

Our services are available to all individuals, small businesses, and non-technical users who require assistance. By using our services, you confirm that you are authorized to request support for the relevant devices or systems.

3. Service Limitations

We do not provide:

• •Hardware repairs or replacements.
• •Software development or advanced coding support.
• •Assistance with illegal or unethical activities.
• •Services outside our advertised scope.

4. Appointments and Scheduling

• •Clients may book appointments via our website, phone, or email.
• •Appointments are subject to availability and will be confirmed upon booking.
• •Rescheduling or cancellations must be made at least 24 hours before the appointment.

5. Fees and Payment

• •Hourly Rate: $105 per hour for in-home services.
• •Remote Support Rate: $30 per hour.
• •Payment is due at the time of service booking unless otherwise agreed.
• •Accepted payment methods include cash, check, or credit card.
• •Late payments may incur additional fees.

6. Cancellation and Refund Policy

• •Appointments canceled within 12 hours of the scheduled time will not be eligible for a refund.
• •Appointments canceled within 24 hours of the scheduled time but more than 12 hours in advance will incur a cancellation fee equal to 50% of the service rate.
• •Appointments canceled more than 24 hours in advance will receive a full refund.
• •Refunds will not be issued for services already rendered.
• •If we are unable to resolve the issue or fix the device, a full refund will be provided.

7. Privacy and Confidentiality

• •We value your privacy and handle your data with care. Personal information shared during sessions will not be stored, sold, or shared with third parties.
• •All virtual sessions will be recorded and retained for up to 1 year for quality assurance purposes.

8. Liability and Disclaimer

• •We are not responsible for any data loss, hardware damage, or other issues resulting from pre-existing conditions on your devices or network.
• •We are not liable for financial losses due to device failures or any work we perform on the devices.
• •While we strive to provide accurate and effective support, we do not guarantee that all technical issues can be resolved.
• •Our liability is limited to the fees paid for the specific service provided.

9. Customer Responsibilities

• •Ensure a stable internet connection for remote sessions.
• •Provide accurate information about the issue or device.
• •Ensure that any software or hardware we assist with is properly licensed.

10. Termination of Services

We reserve the right to terminate or refuse service to any client for inappropriate behavior, failure to comply with our terms, or other valid reasons.

11. Changes to Terms

We may update these terms and conditions periodically. Clients will be notified of significant changes via email or our website.

12. Governing Law

This agreement is governed by the laws of Minnesota. Any disputes shall be resolved in the courts of Minnesota.